Privacy Policy
HW Moon Ltd – Privacy Policy
Effective Date: 04/07/2025
Last Updated: 04/07/2025
HW Moon Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information, particularly in relation to your use of our website www.hwmoon.co.uk.
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1. Information About Us
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Company name: HW Moon Ltd
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Registered in England: Company Number 00682402
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Registered Address: 3 Challenge Way, Martland Park, Wigan, WN5 0LD
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VAT Number: 164283657
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Data Protection Officer: Steven Mather
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Telephone: 01942 219999
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Regulated by: Financial Conduct Authority (FCA) for consumer credit and as an appointed representative of ITC Compliance
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Memberships: National Franchise Dealer Association (NFDA), Retail Motor Industry Federation (RMIF)
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2. What Does This Policy Cover?
This policy covers how we use any personal data collected via:
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Our website (www.hwmoon.co.uk)
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Forms, emails, or phone calls
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In-person visits to our dealership
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3. What is Personal Data?
“Personal data” means any information relating to an identifiable person, such as your name, email address, contact details, or even IP address when visiting our site.
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4. Your Rights
You have the right to:
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Be informed about how we collect and use your personal data
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Access personal data we hold about you
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Rectify incorrect or outdated information
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Request deletion of your data (“right to be forgotten”)
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Restrict or object to our use of your data
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Receive a copy of your data in a transferable format
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Object to automated decision-making and profiling
For details or to exercise your rights, contact us using the details in section 10.
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5. What Data We Collect
We may collect:
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Name, address, email, phone number
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Vehicle information (VIN, service history, etc.)
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Financial information (e.g. for payments or credit applications)
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IP address and online identifiers via cookies
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Interests and preferences
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Consent records
We may receive your data from:
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DVLA
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Toyota (GB) Plc and affiliates (as joint data controllers)
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Finance and insurance partners
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Online interactions with our website
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6. How We Use Your Data
We use your data to:
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Provide and manage vehicle sales, servicing and financing
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Handle enquiries, bookings, and test drives
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Tailor our services to your needs
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Communicate with you via your preferred method
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Send you marketing communications (only where consent has been given)
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Carry out service reminders, MOT alerts, and warranty notices
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Conduct automated decision-making (e.g. finance/insurance applications)
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7. Marketing Communications
You will only receive marketing communications if:
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You have opted in
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They are relevant to your motoring needs
You can opt out at any time by emailing: preferences@hwmoon.toyota.co.uk
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8. Retention of Your Data
We will retain your personal data:
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As long as it is relevant and useful to your motoring needs
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For up to 5 years after last contact (unless you opt out earlier)
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Paper files are stored securely and shredded after 7 years
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Electronic records are updated to reflect your marketing preferences
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9. How and Where We Store Your Data
Your data is stored securely within the UK. We do not transfer your personal data outside the UK or EEA unless it is fully protected in accordance with GDPR requirements.
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10. Accessing Your Personal Data
To request a copy of your data (a Subject Access Request), contact:
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Steven Mather
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Phone: 01942 219999
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Postal Address: HW Moon Ltd, 3 Challenge Way, Martland Park, Wigan, WN5 0LD
Requests are free unless manifestly excessive, and we will respond within one month.
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11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website at www.hwmoon.co.uk/privacy-policy.
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12. Toyota (GB) Plc Data Sharing
As a Toyota franchised dealer, HW Moon Ltd shares your information with Toyota (GB) Plc and other Toyota entities. For more details, please read the Toyota (GB) Plc Privacy Policy, https://www.toyota.co.uk/privacy-policy.